Premium Support

We will continue to respond to any questions on installation, operation and activation of our programs at no charge.
If you have any technical or general questions in connection with your files/projects and our programs, tools or services, we will be glad to support you.

Support in connection with:

• Filter customizations
• Tests with your files
• Missing texts, formats
• Implementation into existing translation processes, CMS

Support terms:

 1. Type and Scope:

The Service and Support Agreement covers all services provided per telephone, Internet, remote maintenance, email or on site.

Price per hour.

The support services will be billed by 15 minutes’ cycles.

Support languages: German, English or Spanish

Support hours per Mail: Monday to Friday (CET)

2. Validity:

The Service and Support Agreement will be valid for 12 months (taking effect always on the 1^st day of the current month) after the order has been placed via email, Online Shop or fax. In case the services have been provided before expiration of the Agreement, the Agreement will end automatically and may be reactivated by closing such Agreement again. Any services that have not been called until the expiration of the Agreement shall become invalid without further obligation. After provision of services you will be sent an overview of the services provided.

3. Application:

We do our best to support you with regard to technical issues in due time. Until now we have been successful in 99.9% of the cases :-)

However, for legal reasons we have to inform you:

Services will be provided only after receipt of payment. The mode of communication will be determined by us. We do not guarantee availability, success or compliance with deadlines set by users.